These terms and conditions constitute the entire agreement between you and us.
Pooleys Flight Instructor School Limited (PFIS) will refuse to allow a customer to fly if the customer is suspected of being unfit to fly through alcohol, drugs, illness or any other reason.
Customers will not be allowed to fly as Pilot in Command without holding a current appropriate class or type rating or having completed a 28 day check.
All customers must comply with the requirements of the Operations Manual and the relevant Pilot's Operating Handbook.
Prices are subject to change without notice and E&OE.
If a booking has to be cancelled by PFIS then PFIS will not refund any additional expenses incurred by the customer in connection with the booking.
If you have any reason to make a complaint about the flying training you have received then you should firstly discuss the complaint with your instructor. If the complaint cannot be resolved then the matter will be referred to the Chief Flying Instructor. If you are still unsatisfied with the response then the matter will be referred to the Head of Training.
If you have any reason to make a complaint about the general service you have received, and your complaint cannot be resolved at the time, then full details of your complaint should be sent to the Business Manager at PFIS. If you are still unsatisfied with the response to your complaint then the matter will be referred to the Managing Director.
It is the responsibility of the student to ensure that they meet the requirements of the course, particularly with regard to medical fitness. PFIS will not refund any expenses incurred by the student prior to ensuring that all requirements are met.
If the student's usual aircraft is unavailable, and another aircraft has been provided but declined, PFIS will not refund any expenses incurred if the student chooses to wait for the usual aircraft.
Any advance payments made may be subject to any price increases for any reason.
If, for any reason, PFIS is unable to provide a course after a booking and payment have been made, then a full refund will be made. PFIS will not be responsible for any additional expenses incurred by the student in preparation for the course.
If a student decides not to commence a course, having made a booking and paid the full amount, or a first payment, then a refund will be made but an administration charge of 10% of the amount paid will be deducted from the refund amount together with any banking or credit card fees paid by PFIS.
If a student leaves before completing a course for which they have deposited monies then the balance remaining will be returned to the student but an administration charge of 10% of the balance will be deducted together with any banking or credit card fees paid by PFIS.
When a price is quoted for a course package this price must be paid even if the student completes the course in fewer hours than those included in the package. If, however, the student requires additional hours to those included in the package, to complete the course, then these hours and any additional fees and charges will be charged at the normal rates.
PFIS will always endeavour to ensure that a student can complete their course in the normal timescale for the course. However, PFIS cannot be held responsible for delays to the training schedule caused by unsuitable weather conditions or unexpected aircraft maintenance requirements and will not refund any extra expenses incurred by the student as a result of these delays.
Where a course culminates in a test carried out by a CAA examiner, PFIS cannot be held responsible for any delays caused by the availability of the CAA examiner and will not refund any extra expenses incurred by the student as a result of these delays.
The hirer is responsible for their rating being current. If not current, the hirer is liable for any financial penalties incurred by PFIS and will not be covered by PFIS's insurance.
PFIS has the right to insist, without explanation, on a requirement for a check flight.
PFIS can request a deposit be paid at any time between the booking being made and the aircraft keys being given to the hirer. If the hirer refuses to pay a deposit then the booking may be cancelled.
The hirer must ensure that all legal documents are correct and the appropriate weight and balance calculations have been performed before the flight and that the technical log is completed at the end of the flight.
The hirer is responsible for the aircraft during the booking period and is liable for any losses from the aircraft, if left unlocked, and any damage whatsoever caused to the aircraft.
The hirer is responsible for all aerodrome and navigation fees.
PFIS can insist the hirer returns the aircraft at any time and the hirer will only be charged for the actual time used.
PFIS has the right to claim from the hirer for any damages incurred during the hire period, including loss of revenue if the aircraft is rendered unavailable for further hire.
The hirer is responsible for locking the aircraft and ensuring it is tied down, if necessary, at the end of the hire period.
If the booked aircraft should become unavailable, for any reason, and a suitable alternative aircraft is unavailable, then the booking will be cancelled and PFIS will accept no responsibility for any additional expenses incurred by the hirer.
These terms and conditions constitute the entire agreement between you and us in relation to your use of our website and services, and supercede all previous agreements in respect of your use of our website or services.
Pooleys Flight Instructor School Limited is a trading name of Central Flying Instructor School Limited (registered at Companies House number 4620585) and based at 4 Highdown House, Shoreham Airport, BN43 5SB.
The website address is www.pooleysfis.com
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
(2) Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public without our express written consent ;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
(3) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
(4) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
(5) User generated content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
(6) Limited warranties
Whilst we endeavour to ensure that the information on this website (excluding user content) is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(7) Limitations of liability
Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
(b) we will not be liable for any consequential, indirect or special loss or damage;
(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
(d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
(9) Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
(13) Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
(14) Entire agreement
(15) Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
(16) Registrations and authorisations
We are registered with the Civil Aviation Authority (CAA).
Our CAA registration number is UKFT0302
Our professional title is Flight Training Organisation (FTO) and it has been granted in the United Kingdom.
We are subject to the CAA rules which can be found at the CAA's website.
Our VAT number is GB 857 6438 79.
(17) Our details
The full name of our company is Central Flying Instructor School Limited.
Pooleys Flight Instructor School Limited is a trading name of Central Flying Instructor School Limited.
We are registered in England & Wales under registration number 4620585.
Our registered address is 4 Highdown House, Shoreham Airport, BN43 5PB, UK.
You can contact us by email to
These terms and conditions are courtesy of
Pooleys Flight Instructor School Limited
Room 28, Main Terminal Building,
+44 (0)1273 455777 - Contact us
Pooleys Flight Instructor School Limited is a company registered in England and Wales
Company No 11120312 Registered office:
25 Clinton Place, Seaford, England, BN25 1NP
Copyright (C) 2019 Pooleys Flight Instructor School Limited